Privacy policy

This Privacy Policy explains how Viora (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website, place an order, contact us, or use any of our services.

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect personal information such as:

  • Your name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details
  • Payment confirmation details
  • Customer support messages
  • Device information, browser data, IP address, and website activity

We collect this information to process your order, deliver your products, provide customer support, improve our website, and communicate with you about your purchase.

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Provide tracking information
  • Respond to customer support requests
  • Improve our website and shopping experience
  • Prevent fraud and protect our store
  • Send marketing emails or promotions, if you have agreed to receive them

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails.

Payments

Payments are processed securely through trusted third-party payment providers. We do not store your full payment card details. Payment providers may collect and process your payment information according to their own privacy policies.

Shopify

Our store is powered by Shopify. Shopify may process certain personal information to help us operate our online store, process orders, manage checkout, and provide related services.

Cookies

We use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and support marketing or advertising activities.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect some website features.

Sharing Your Information

We may share your personal information with trusted third parties when necessary to operate our business, including:

  • Payment processors
  • Shipping and fulfillment partners
  • Customer support tools
  • Email and marketing platforms
  • Website analytics providers
  • Fraud prevention and security providers
  • Service providers that help us run our store

We only share information when it is needed to provide our services, fulfill your order, comply with the law, or protect our business.

Data Security

We take reasonable steps to protect your personal information. However, no online system is completely secure, and we cannot guarantee absolute security of information transmitted through the internet.

Data Retention

We keep your personal information only for as long as necessary to provide our services, complete orders, comply with legal obligations, resolve disputes, and maintain business records.

Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to certain processing activities
  • Withdraw consent for marketing communications
  • Request a copy of your personal data

To exercise these rights, please contact us at [support@viora.com].

International Processing

Your information may be processed or stored in countries outside your own. When this happens, we take appropriate steps to protect your personal information in accordance with applicable privacy laws.

Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children.

Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. We recommend reviewing their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Viora Customer Support
Email: support@officialviora.com

Business Information:
Viora
Wielewaallaan 53
5672 EX Nuenen
The Netherlands

We are happy to assist with questions regarding orders, products, shipping, returns, or any other customer inquiries.

Last updated: [Date]