Privacy Policy

Last updated: August 18, 2026

Viora operates this store and website, including all related information, content, features, tools, products and services, in order to provide our customers with our products and shopping experience (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how Viora collects, uses, stores and discloses your personal information when you visit or use our website, make a purchase, enter into a subscription, sign up for marketing communications or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy in relation to the collection, processing or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with Viora, we may collect or process the following categories of personal information:

• Contact information, including your name, email address, telephone number, billing address and shipping address.

• Payment and financial information, including payment method, payment confirmation, transaction details and other information necessary to process your payment. Payment information may be processed directly by Shopify and/or the relevant payment provider.

• Order and transaction information, including products viewed, added to your cart, purchased, returned, refunded or cancelled and your previous transactions.

• Subscription information, including subscription status, subscription orders, renewal information, cancellation information and information necessary to manage recurring purchases.

• Account information, where applicable, including login details, preferences and account settings.

• Communications, including information you provide when contacting our customer service team or otherwise communicating with us.

• Device and technical information, including browser type, device information, IP address and other technical identifiers.

• Usage information, including how you interact with our website, pages viewed, products viewed and actions taken while using our Services.

• Marketing information, including your email marketing preferences and information about your interactions with our marketing communications and advertisements.

Personal Information Sources

We may obtain personal information:

• Directly from you when you place an order, subscribe to a product, join our mailing list, contact us or otherwise provide information to us.

• Automatically when you access or use our website, including through cookies, pixels and similar technologies.

• From Shopify and other service providers that assist us in operating our store.

• From payment, fulfillment, shipping, subscription, customer support and marketing service providers.

• From advertising and marketing partners, including Meta, where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving Our Services

We use personal information where necessary to:

• Process and fulfill orders.

• Process payments.

• Arrange shipping and delivery.

• Provide order confirmations and tracking information.

• Process refunds, returns and cancellations.

• Manage customer accounts where applicable.

• Provide customer service.

• Remember preferences.

• Improve our website, products and customer experience.

• Detect problems with our website or checkout process.

Subscriptions and Recurring Orders

If you purchase a subscription or recurring product from Viora, we may use your personal information to:

• Create and manage your subscription.

• Process recurring payments.

• Prepare and fulfill recurring orders.

• Notify you about upcoming subscription orders or changes.

• Manage subscription cancellations, pauses or other changes.

• Provide customer support relating to your subscription.

Information required to operate your subscription may also be processed by Shopify, payment providers and subscription-management service providers.

Marketing and Advertising

Where permitted by applicable law, we may use your personal information to send you marketing emails, promotional offers, product announcements and other marketing communications.

Where your consent is required, we will only send such communications after receiving your consent.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in our emails or by contacting us.

We may also use certain information to advertise Viora products through Meta platforms, including Facebook and Instagram.

This may involve the use of technologies such as the Meta Pixel or similar advertising technologies that help us understand advertisement performance, measure conversions and show advertising that may be more relevant to users.

Where legally required, advertising and tracking technologies that are not strictly necessary will only be used after you have provided consent.

We do not sell your personal information to third parties.

Security and Fraud Prevention

We may use personal information to:

• Maintain the security of our website.

• Detect or prevent fraudulent transactions.

• Investigate suspicious, illegal or malicious activity.

• Protect Viora, our customers and our service providers.

Communicating With You

We use personal information to:

• Respond to customer service enquiries.

• Send order and shipping information.

• Communicate about subscriptions.

• Resolve problems or complaints.

• Maintain our relationship with you as a customer.

Legal and Regulatory Purposes

We may process your information when necessary to:

• Comply with applicable laws and regulations.

• Respond to valid legal requests.

• Resolve disputes.

• Enforce our Terms of Service and other policies.

• Protect our legal rights.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our Services, maintain business and transaction records, resolve disputes and comply with legal, tax and accounting obligations.

When information is no longer required, we may delete or anonymize it.

Where immediate deletion is not technically possible, such as information contained in backup systems, the information may remain securely stored until it can be deleted in accordance with our normal retention processes.

How We Disclose Personal Information

We may share personal information with third parties where necessary to operate our business and provide our Services.

These parties may include:

• Shopify.

• Payment processors.

• Shipping and fulfillment providers.

• Subscription-management providers.

• Customer support providers.

• Cloud hosting and IT providers.

• Analytics providers.

• Fraud prevention and security providers.

• Email and marketing service providers.

• Meta and other advertising-related service providers where applicable.

We may also disclose information:

• When you ask us or consent to us doing so.

• When necessary to ship or deliver your order.

• To comply with legal obligations.

• To enforce our rights or policies.

• To protect Viora, our customers or others.

• In connection with a business sale, merger, restructuring, acquisition or similar corporate transaction.

Third-party service providers may process personal information according to their own privacy policies and contractual obligations.

Relationship With Shopify

Our online store is hosted and supported by Shopify.

Shopify processes certain personal information in order to provide the ecommerce infrastructure that allows our website, checkout, payments and other store functionality to operate.

Information submitted through our store may therefore be processed by Shopify and by service providers used in connection with the operation of the store.

Because Shopify and certain service providers operate internationally, information may be processed in countries outside the country in which you live.

Third-Party Websites and Services

Our website may contain links to websites, platforms or services operated by third parties.

Viora is not responsible for the privacy practices, security or content of websites or services that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

Children's Privacy

Our Services are not specifically directed toward children and we do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

Security of Your Information

We take reasonable administrative, technical and organizational measures designed to protect personal information.

However, no online transmission or storage system can be guaranteed to be completely secure.

You should therefore avoid sending highly sensitive or confidential information through unsecured communication channels.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include:

• Right of access – the right to request information about personal data we hold about you.

• Right to correction – the right to request correction of inaccurate or incomplete personal information.

• Right to deletion – the right to request deletion of certain personal information.

• Right to data portability – the right, in certain circumstances, to receive certain personal information in a portable format.

• Right to restriction – the right, in certain circumstances, to request that we restrict how we process your information.

• Right to object – the right to object to certain forms of processing.

• Right to withdraw consent – where processing is based on consent, you may withdraw that consent at any time.

• Marketing opt-out rights – you may unsubscribe from promotional emails at any time.

Certain jurisdictions may also give you rights relating to targeted advertising or the sale or sharing of personal information as those terms are defined under applicable local law.

We will not discriminate against you because you exercise an applicable privacy right.

We may need to verify your identity before processing certain privacy requests.

To exercise your privacy rights, contact us at Support@officialviora.com.

Complaints

If you have concerns about how we collect or process your personal information, please contact us first so that we can attempt to resolve your concern.

Depending on where you live, you may also have the right to submit a complaint to the data protection authority responsible for your jurisdiction.

International Data Transfers

Because we use international technology, ecommerce, payment, advertising, fulfillment and service providers, personal information may be transferred to, stored in or processed in countries outside the country in which you live.

Where required by applicable law, we use recognized legal safeguards for international transfers, including applicable adequacy decisions or approved contractual safeguards such as Standard Contractual Clauses.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website and improve your shopping experience.

These technologies may be used to:

• Keep essential website and checkout functionality working.

• Remember your preferences.

• Understand website traffic and usage.

• Measure website and advertising performance.

• Help prevent fraud.

• Support marketing and advertising.

We may also use advertising technologies associated with Meta, including Facebook and Instagram.

You can control certain cookies through your browser settings and, where available, through the cookie preference controls on our website.

For visitors in jurisdictions where consent is required, including the European Economic Area and United Kingdom, we will request consent before using non-essential cookies or tracking technologies where required by applicable law.

Withdrawing or refusing consent for certain cookies may affect some non-essential functionality but should not prevent the use of essential website functions.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology or legal obligations.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

Contact

If you have questions about this Privacy Policy, our privacy practices or your personal information, or if you would like to exercise an applicable privacy right, please contact:

Viora
Email: Support@officialviora.com

For applicable data protection purposes, Viora is a brand operated by Tivaro Cookware, which is responsible for the processing of personal information as described in this Privacy Policy.