Shipping policy
Shipping Policy
Last updated: August 18, 2026
At Viora, we aim to process and deliver every order as quickly and reliably as possible.
This Shipping Policy explains our estimated processing and delivery times, tracking information and what to do if there is an issue with your shipment.
Processing Time
Regular in-stock orders are processed and dispatched within 1–3 business days after payment confirmation.
Business days do not include weekends or public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
During periods of unusually high order volume, promotions, holidays or other exceptional circumstances, processing may occasionally take longer.
Estimated Delivery Time
After your order has been dispatched, estimated delivery time is:
7–12 business days
This estimate applies to our standard shipping destinations.
Delivery times are estimates and may occasionally vary due to circumstances outside our reasonable control, including:
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Carrier delays
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Customs processing
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Severe weather
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Public holidays
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High-volume periods
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Local delivery disruptions
If your order is significantly delayed, please contact us at Support@officialviora.com.
Countries We Ship To
Viora currently ships to:
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United States
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Canada
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United Kingdom
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Australia
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New Zealand
Availability may change from time to time and the destinations currently available for your order will be shown during checkout.
Shipping Costs
Viora offers free standard shipping on eligible orders to our supported shipping destinations.
If any shipping charge applies to a particular order, shipping method or destination, this will be clearly displayed before you complete your purchase.
Tracking Your Order
Once your order has been shipped, you will receive an email containing your tracking information.
Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.
Tracking information may occasionally take several business days to display the first scan or movement.
A temporary lack of tracking updates does not necessarily mean that your package has stopped moving.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, please contact us immediately at:
We will do our best to update your address before the order is processed.
However, once an order has been processed or dispatched, we cannot guarantee that the address can still be changed.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping costs may apply if the package needs to be resent, except where applicable law requires otherwise.
Customs, Duties & Import Taxes
International shipments may be subject to customs procedures, import duties, taxes or other charges imposed by authorities in the destination country.
Where such charges are not already included or collected at checkout, they may be payable by the recipient.
Viora does not control charges imposed independently by customs or local authorities.
Customs processing may also occasionally result in additional delivery time.
Lost or Undelivered Packages
If your order has not arrived after the estimated delivery period, please first check your tracking information.
If there has been no meaningful tracking update or you believe the shipment may be lost, contact:
Please provide your order number so we can investigate the shipment.
Where necessary, we may contact the carrier or shipping provider to determine the status of your package.
If a package is confirmed to have been lost before delivery, we will provide an appropriate solution, which may include a replacement or refund, subject to applicable law.
Package Marked as Delivered but Not Received
If tracking shows that your package has been delivered but you cannot locate it, please:
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Check around your property and any designated safe delivery location.
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Ask household members or neighbors whether they accepted the package.
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Check for any delivery notice from the carrier.
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Contact us at Support@officialviora.com if the package still cannot be located.
We will review the situation and, where appropriate, work with the carrier to investigate the delivery.
Nothing in this Shipping Policy limits any mandatory rights you may have if products are not properly delivered to you.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible at:
Include:
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Your order number
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A description of the problem
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Clear photographs of the product
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Clear photographs of the packaging where possible
We will review the issue and provide an appropriate solution in accordance with our Refund Policy and applicable consumer law.
Shipping Protection
Where optional shipping protection is offered during checkout, the specific coverage and terms displayed when purchasing that protection will apply.
Shipping protection does not reduce any mandatory consumer rights you may already have under applicable law.
Order Updates
Depending on your order and carrier, you may receive email notifications relating to:
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Order confirmation
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Shipping confirmation
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Tracking information
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Delivery updates
Please ensure that the email address provided when placing your order is correct.
Delays Outside Our Control
Although we aim to deliver all orders within the estimated timeframe, circumstances outside our reasonable control can occasionally cause delays.
If there is a significant issue with your shipment, please contact us and we will work with you to find an appropriate solution.
Your statutory consumer rights are not affected by estimated delivery times or by this Shipping Policy.
Contact
For questions regarding shipping, tracking or delivery, please contact:
Viora
Support@officialviora.com
Website: officialviora.com