Terms of service
Terms of Service
Last updated: August 18, 2026
Overview
Welcome to Viora.
Throughout these Terms of Service, the terms “we,” “us,” “our,” and “Viora” refer to Viora.
Viora operates this online store and website, including all related information, content, features, tools, products, subscriptions and services offered through the website (collectively, the “Services”).
Our store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy and any other policies referenced on our website, describe your rights and responsibilities when you use our Services.
By visiting, accessing, interacting with or purchasing through our website, you agree to these Terms of Service.
If you do not agree with these Terms, you should not use our Services.
Section 1 – Access and Account
By using our Services, you represent that you are at least the age of majority in your country, state or province of residence, or that you have permission from a parent or legal guardian where required by law.
When using our Services or placing an order, you may be required to provide information including your name, email address, billing information, payment information and shipping address.
You agree that all information you provide is accurate, current and complete.
If you create an account, you are responsible for maintaining the confidentiality and security of your account credentials and for activities performed through your account.
You may not sell, transfer or assign your account to another person.
Section 2 – Our Products
We make reasonable efforts to display and describe our products accurately.
However, product colors, appearance, packaging and other visual details may vary slightly depending on your device, screen settings, manufacturing updates or other factors.
We reserve the right to:
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Change product descriptions or specifications.
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Change or discontinue products.
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Limit product quantities.
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Limit sales to particular persons, regions or jurisdictions.
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Introduce new products or variations.
Any product information provided through our Services is intended for general informational purposes.
Unless expressly stated otherwise, our personal care and cosmetic products are not intended to diagnose, treat, cure or prevent any disease or medical condition.
Individual results may vary.
Nothing on our website should be considered a substitute for professional medical advice.
Section 3 – Orders
Placing an order constitutes an offer to purchase products from Viora.
We reserve the right to accept, reject or cancel an order where reasonably necessary, including in cases involving:
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Suspected fraud.
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Incorrect pricing.
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Product availability.
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Payment issues.
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Incorrect customer information.
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Suspected resale or unauthorized commercial activity.
An order is not considered accepted until payment has been successfully processed and the order has been confirmed.
Please review your order carefully before submitting it.
Once an order has entered processing, we may no longer be able to cancel or modify it.
If we cancel or materially change an order, we will attempt to contact you using the details provided at checkout.
Returns and refunds are governed by our Refund Policy.
Nothing in these Terms limits any mandatory consumer rights available to you under applicable law.
Section 4 – Subscriptions and Recurring Payments
Certain Viora products may be offered as subscriptions or recurring purchases.
When you purchase a subscription, you authorize us and our payment providers to automatically charge your selected payment method at the recurring interval displayed when you subscribe.
Recurring charges will continue until the subscription is cancelled in accordance with the cancellation terms presented to you.
The applicable:
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Subscription price.
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Billing frequency.
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Products included.
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Renewal frequency.
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Discount, if any.
will be presented before you complete your subscription purchase.
You are responsible for maintaining accurate and up-to-date payment information.
Cancelling a Subscription
You may cancel future subscription renewals through the subscription management options made available to you or by contacting:
Cancellation prevents eligible future renewals.
If a recurring order has already been processed or shipped before the cancellation request is completed, that order generally cannot be cancelled solely because the subscription was cancelled afterward.
Any return or refund for an already processed subscription order is governed by our Refund Policy and applicable consumer law.
Subscription Changes
We may occasionally modify subscription prices, products, benefits or other subscription terms.
Where required by law, we will provide appropriate advance notice before a material change takes effect.
Nothing in this section limits cancellation, cooling-off, renewal or refund rights that cannot legally be excluded in your country.
Section 5 – Right of Withdrawal for EU and UK Consumers
If you are a consumer residing in the European Union or United Kingdom, you may have a statutory right to withdraw from an eligible online purchase within 14 days after receiving the goods, without providing a reason.
To exercise this right, you must clearly inform us of your decision before the applicable withdrawal period expires.
You can contact:
You may, for example, provide:
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Your name.
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Order number.
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Product concerned.
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Date ordered.
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Date received.
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A clear statement that you wish to withdraw from the purchase.
After notifying us, you must return the applicable product within the timeframe required by applicable law.
Unless we have agreed otherwise or the law requires us to pay, the direct cost of returning the product is the responsibility of the customer.
Where required by law, eligible payments including applicable standard delivery costs will be reimbursed using the original payment method.
We may withhold reimbursement until we have received the returned goods or you provide appropriate evidence that the goods have been sent back, where applicable law permits us to do so.
Hygiene Exception
The statutory right of withdrawal may not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons once the seal has been broken after delivery.
This may include certain opened personal care, cosmetic, haircare or similar hygiene-sensitive products.
Your statutory rights regarding defective, damaged or incorrectly supplied products are not affected.
Section 6 – Prices and Billing
Product prices, discounts, subscriptions and promotional offers may change from time to time.
The price applicable to your purchase is the price displayed when you place your order, subject to correction of obvious errors.
Where applicable, taxes, shipping costs, duties or other charges will be displayed or communicated before completion of your purchase to the extent required by law.
You agree to provide accurate and complete billing and payment information.
You represent that you are authorized to use the payment method provided.
If your payment cannot be successfully processed, we may delay, suspend or cancel the relevant order or subscription.
Section 7 – Promotions and Discounts
Viora may offer discounts, bundles, free products, promotional pricing or other offers from time to time.
Promotional offers may:
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Be available for a limited period.
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Be subject to stock availability.
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Be restricted to particular products.
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Have separate eligibility requirements.
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Be limited to one use per customer or order.
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Not be combinable with other discounts.
Where separate promotional terms conflict with these Terms, the specific promotional terms will apply to that promotion.
We reserve the right to correct or cancel promotions that have been published in error, subject to applicable consumer law.
Section 8 – Shipping and Delivery
Orders are shipped to the delivery address provided by you during checkout.
You are responsible for ensuring that your shipping information is complete and accurate before placing your order.
Shipping and delivery estimates are estimates rather than guarantees unless expressly stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather, public holidays or other disruptions.
Where applicable, international orders may be subject to customs duties, taxes or import charges unless otherwise stated.
Any such charges will be handled according to the terms displayed at checkout and applicable law.
Risk of loss or damage transfers to the customer only at the point permitted under applicable consumer law.
If an order appears to have been lost, damaged or incorrectly delivered, please contact:
Section 9 – Intellectual Property
Unless otherwise stated, the content available through our Services — including text, product descriptions, graphics, photographs, videos, logos, trademarks, designs and website elements — is owned by or licensed to Viora and is protected by applicable intellectual property laws.
You may use our website for your personal and non-commercial use.
You may not, without prior written permission:
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Copy substantial portions of our website.
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Republish our content.
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Sell or commercially exploit our content.
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Modify or reproduce our branding.
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Use our trademarks or logos.
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Create unauthorized derivative works.
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Scrape or systematically extract website content.
All rights not expressly granted are reserved.
Shopify and other third-party names, trademarks and logos remain the property of their respective owners.
Section 10 – Optional Third-Party Tools
We may provide access to tools, apps or services operated by third parties.
These services may include payment providers, subscription management tools, tracking services and other ecommerce functionality.
We do not necessarily control these third-party tools.
Your use of third-party services may also be subject to the terms and privacy policies of those providers.
To the extent permitted by law, we are not responsible for problems arising solely from third-party services outside our reasonable control.
Section 11 – Third-Party Links
Our Services may contain links to websites or services operated by third parties.
We are not responsible for the content, security, accuracy, availability or privacy practices of websites that we do not control.
You access third-party websites at your own discretion.
Any questions or complaints regarding third-party goods or services should generally be directed to the relevant third party.
Section 12 – Relationship With Shopify
Our ecommerce store is powered by Shopify.
Shopify provides infrastructure that enables us to operate our online store and offer the Services.
However, purchases made through Viora are transactions with Viora and not with Shopify.
Shopify is not the seller of Viora products.
Certain use of our website and checkout may additionally be subject to Shopify's own terms and privacy practices.
Section 13 – Privacy
Our collection and use of personal information is governed by our Privacy Policy.
Because our store uses Shopify and other service providers, certain information may also be processed by those providers in order to operate our website, checkout, payments, subscriptions, marketing and other Services.
Please review our Privacy Policy for more information.
Section 14 – Feedback and Reviews
If you voluntarily submit a product review, testimonial, suggestion, photograph, feedback or other content to Viora, you represent that you have the necessary rights to submit it.
Unless prohibited by law, you grant Viora a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt and distribute that content in connection with our business and marketing.
You remain responsible for the content you submit.
You may not submit content that:
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Violates another person's rights.
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Is knowingly false or misleading.
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Is unlawful or defamatory.
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Contains malicious software.
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Impersonates another person.
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Contains prohibited or abusive material.
We may remove content that violates these Terms.
Section 15 – Errors, Inaccuracies and Omissions
Occasionally information on our website may contain errors or omissions relating to:
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Product descriptions.
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Prices.
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Promotions.
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Discounts.
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Availability.
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Shipping information.
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Subscription information.
We reserve the right to correct errors and update inaccurate information.
Where an obvious pricing or technical error affects an order, we may cancel the affected transaction and issue any required refund, subject to applicable law.
Section 16 – Prohibited Uses
You may only use our Services for lawful purposes.
You may not use our Services to:
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Violate applicable laws.
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Infringe intellectual property rights.
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Transmit malicious code.
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Commit fraud.
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Submit deliberately false information.
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Harass or threaten another person.
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Send spam or unsolicited communications.
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Scrape or harvest personal information.
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Circumvent website security measures.
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Interfere with the proper functioning of our Services.
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Impersonate another person or entity.
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Resell or exploit our Services without authorization.
We may suspend or restrict access where we reasonably believe these Terms have been violated.
Section 17 – Termination
You may stop using our Services at any time.
We may suspend or terminate access where reasonably necessary, including where these Terms have been materially violated, fraud is suspected or continued access could cause harm to us, our customers or our service providers.
Termination does not affect obligations or rights that arose before termination.
Provisions that by their nature should survive termination will remain effective.
Section 18 – Disclaimer of Warranties
To the fullest extent permitted by applicable law, our website and Services are provided on an “as available” basis.
We do not guarantee that our website will always be uninterrupted, completely error-free or available at all times.
Nothing in these Terms excludes any warranty, guarantee or statutory consumer right that cannot lawfully be excluded.
Section 19 – Limitation of Liability
Nothing in these Terms limits or excludes liability where doing so would be unlawful.
Nothing in these Terms affects your mandatory statutory consumer rights.
To the fullest extent permitted by applicable law, Viora and its service providers will not be liable for indirect, incidental or consequential losses resulting solely from circumstances outside our reasonable control.
We do not exclude or limit liability for matters that cannot legally be excluded or limited, including where applicable liability for fraud, deliberate misconduct, death or personal injury caused by negligence.
Section 20 – Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims caused by your unlawful use of the Services, your material violation of these Terms or your infringement of another person's rights.
This section does not impose liability on consumers beyond what is permitted under applicable law.
Section 21 – Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will continue in effect.
Section 22 – Entire Agreement and Waiver
Our failure to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.
These Terms, together with the policies and terms referenced on our website, constitute the agreement governing your use of our Services.
Nothing in this section limits rights that cannot be excluded under applicable consumer law.
Section 23 – Assignment
You may not transfer your rights or obligations under these Terms without our prior written consent where such consent may lawfully be required.
We may transfer our rights and obligations in connection with a legitimate restructuring, transfer or sale of our business, subject to applicable law.
Any transfer will not reduce mandatory consumer rights.
Section 24 – Governing Law
These Terms are governed by the laws of the Netherlands, except where mandatory consumer protection laws in your country of residence provide otherwise.
If you are a consumer in the European Union or another jurisdiction that provides mandatory local consumer rights, these Terms do not deprive you of those protections.
Where a dispute arises, we encourage you to contact us first so that we can attempt to resolve the matter directly.
Nothing in these Terms prevents a consumer from bringing proceedings before a court that has jurisdiction under applicable mandatory consumer law.
Section 25 – Changes to These Terms
We may update these Terms from time to time to reflect changes to our Services, products, subscriptions, business practices or legal obligations.
The latest version will be made available on our website.
Where required by applicable law, we will provide appropriate notice of material changes.
Changes will not retroactively remove rights that have already arisen under an existing transaction where prohibited by law.
Section 26 – Contact Information
Questions regarding these Terms of Service can be sent to:
Viora
Support@officialviora.com
Viora is a brand operated by Tivaro Cookware.
For purposes of these Terms, references to Viora, we, us or our include the business operating the Viora brand where appropriate.