Refund Policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it: unused, unopened, and in its original packaging.

You will also need your receipt or proof of purchase.

For hygiene and safety reasons, the following items are not eligible for return or refund, except where otherwise required by applicable law:

• Opened or used skincare, cosmetic, haircare, or personal care products

• Products with a broken or removed hygiene seal

• Items that are no longer in their original packaging

• Gift cards

Products that are defective, damaged, or incorrect are handled separately under the Damaged or Incorrect Items section below.

How to Start a Return

To request a return, contact us at Support@officialviora.com with:

• Your order number

• The reason for your return

Items sent back to us without first requesting and receiving approval for a return will not be accepted.

If your return request is approved, we will provide you with instructions on how and where to send your package.

Unless the product is defective, damaged, incorrect, or applicable law requires otherwise, return shipping costs are the responsibility of the customer and are not covered by Viora.

Refunds

Once we receive and inspect your return, we will notify you by email whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please keep in mind that your bank, credit card company, or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at Support@officialviora.com.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible at Support@officialviora.com.

Please include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

We will evaluate the issue and, where appropriate, provide a replacement or full refund at no additional cost to you.

Your statutory rights regarding defective or incorrectly supplied products are not affected by this policy.

Subscriptions & Recurring Orders

Subscriptions can be cancelled to prevent future recurring orders and charges, subject to the cancellation options available through your subscription account or by contacting us at Support@officialviora.com.

Once a subscription renewal order has already been processed or shipped, it can no longer be cancelled or refunded simply because the customer no longer wanted the renewal.

If a subscription renewal product is eligible for a normal return under this Refund Policy, it must still meet all return eligibility requirements, including being unused, unopened, and in its original packaging.

Cancelling a subscription only prevents future eligible renewals and does not automatically cancel or refund an order that has already been processed.

This does not limit any rights you may have under applicable consumer protection law.

Exchanges

The fastest way to receive a different item is to request a return for your existing eligible item.

Once your return has been accepted, you can place a separate order for the item you would like instead.

Contact

For any questions regarding returns, refunds, damaged products, or subscriptions, contact us at:

Viora
Support@officialviora.com

Website: officialviora.com